Integrated calls procedure “PIDE”

Through this service the “e-puertobilbao” platform makes a telematics channel available to its community of users which provides a medium for the Integrated Calls Procedure (PIDE) in accordance with Spanish Ministry Order 3056/2002 of 29 November 2002.

Here the focus is on the “e-puertobilbao” platform providing a one-stop telematics window service that allows users, in a remote and unified manner, to carry out the administrative processing for Port of Bilbao vessel entry and departure operations, as well as that for basic services required.

The service is aimed at shipping agents and integrates the Port Authority of Bilbao and the Harbour Master’s Office (Merchant Navy) into one procedure only, by managing the traffic of information between both agents in a totally transparent way.

Likewise, the information is channelled towards the agents involved in vessel entry and departure operations, such as the Department of Maritime Operations (APB), piloting, tugs and lashing, thus coordinating joint action among them all.

Competitive advantages are those derived from the concepts of the telematics
one-stop window and from integrated service. The one-stop window substitutes
paper presentation (up to now, this was done at two different windows) with sending information electronically to the “e-puertobilbao” platform.

Consequently, paper use is eliminated, information management flows more smoothly and the whole process can be followed online from the shipping agent’s
office.

The concept of integrated service, on the other hand, allows the whole operational
cycle of vessel entry and departure to be covered from document processing and granting of authorisations to the coordination of the agents involved in the operation.