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Ship Agents

e-puertobilbao offers Ship agents services for vessel entry and departure management, as well as for goods. The offer of services will be gradually enlarged until telematics communications are established with terminals, depots and land transport operators.

The following services are for Ship agents:

Integrated Calls Procedure “PIDE”

  • Call request registration

  • Registration of documentation attached to the call

  • Call modification /cancellation

  • Call check

  • Specifications sheet modification

  • Registration of preferred vessels

  • Reception/allocation of call number

  • Reception of Harbour Master docking permission

  • Registration of clearance/ self-clearance request

  • Reception/Generation of Harbour Master ship clearance

  • Registration of requests for pilots, lashing and tugs

  • Modification /cancellation of requests for pilots, lashing and tugs

  • Check requests for pilots, lashing and tugs

  • Registration of requests for water / supplies

    • Modification /cancellation of requests for water and supplies

    • Check requests for water and supplies

    • Registration of requests for waste collection

    • Modification /cancellation of requests for waste collection

    • Check waste collection requests

    • Registration of special services requests.


Summary Declarations and Export Manifests Management

  • Registration summary declarations/export manifests

  • Modification /cancellation of summary declarations /export manifests

  • Check summary declarations /export manifests

  • Confirmation header data of summary declarations /export manifests

  • Registration of sections in summary declarations/export manifests

  • Modification /cancellation of sections in summary declarations/export manifests

  • Activation of summary declaration/export manifest

  • Check state of summary declarations /export manifests

  • Summary of Customs Import / Export situation

  • Reception of goods clearance information


Management of dangerous goods entry and departure

  • Registration of container / bulk dangerous goods statements

  • Modification /cancellation of container / bulk dangerous goods statements

  • Check container / bulk dangerous goods statements

  • Registration of documentation attached to dangerous goods statements

  • Reception of Harbour Master authorization

  • Registration of extension / special permission requests

  • Modification /cancellation of extension / special permission requests

  • Check extension / special permission requests

  • Check dangerous goods dossier


Servicio de coordinación del posicionamiento de contenedores en el Puesto de Inspección Fronterizo (PIF)

  • Activation of equipment for inspection

  • Reception of definitive equipment list for BIP inspection

  • Reception of definitive equipment list for terminal inspection


Export cargo lists service

  • Registration of export cargo lists

  • Modification /cancellation of export cargo lists

  • Consultation of export cargo lists

  • Authorisation for sending to terminal

  • Authorisation for sending to Customs

  • Manual completion of clearance data.



Campo Volantín, 37 - 48007 Bilbao - Bizkaia. Phone 94 487 12 60 - Fax 94 487 12 88
Customer service 902 101 614
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